A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, “connect with people, inspire through food, create solutions, and live our promise,” is exemplified throughout our organization. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500.
Summary:
Job entails the skillset of a Tier-1 Support Technician, with additional emphasis on being a dedicated AV technology expert, as well as supporting executive level Microsoft events in the capacity of a dedicated technician.
Repair, maintain, upgrade and install AV equipment for Microsoft Puget Sound. Coordinate conference guest & business services for multipurpose conference rooms. Troubleshoot equipment and assist clients with conducting meetings in conference spaces.
Technician is preferred to have Crestron DMC-E certification and network certification. Extensive knowledge in network connectivity, digital signal flow, network compliance support, and firmware/software updates. Technician can do hardware swaps (CHD/projectors), and assist Tier 2 as necessary.
Associate must possess excellent communication skills; tact in working with professional peers from other departments and all subordinates; initiative and judgment involved in assisting with clients during events in resolving problems; make recommendations to person(s) involved; the ability to think quickly and accurately; be versed in all aspects of conference planning. A successful Technician will be a team player; have excellent communication and customer service skills; ability to prioritize and manage multiple projects; and the ability to handle last-minute changes in a fast-paced environment with a high volume of events.
Supervisory Responsibilities: None.
Essential Functions and Responsibilities:
- Act as the technical expert and resource for the Support Technicians.
- Provide training sessions for all aspects of the Tier 1 job (examples include, but not limited to Routers, Lync, DM, etc…).
- Monthly ride-along with each technician to ensure capabilities.
- Monthly ride-along with Tier 2.
- Act as the escalation filter between Tier 1 and Tier 2.
- Work with Event Managers to communicate room requirements & changes as they arise
- Communicate requirements to staff for completion of AV help desk requests. Meet with help desk to determine AV needs for future events and client requests
- Provide guidance and be a resource for high level events.
- Setup and attend trainings with other sections of MSAV as you deem necessary (CCS, Projects, Design)
- Network connectivity – understanding of submasks and gateways, ability to troubleshoot network loops.
- Digital signal flow – ability to understand line drawings and how each component functions.
- Firmware/software updates – Ensuring that AV systems have the latest firmware and software installed. Updating as necessary.
- Hardware swaps (CHD/projectors) – ability to assist Tier 2
- Management of events for the Multipurpose Rooms, General Floor Conference Rooms and all other meeting spaces.
- Management and upkeep of all audio visual equipment in managed spaces.
- Manage holistic meeting experience: set up furniture, ensure cleanliness of room, and all other necessary tasks.
- Management of ITSM and daily email and phone requests. Ability to place conference functions in properly sized rooms to maximize space utilization.
- Provide seamless management of events with high touch customer service.
- Handle issues as they arise through the proper administrative channels
- Follow protocol during emergency situations.
- Work with all departments to ensure all aspects of each function are covered.
- Be well versed in Microsoft Conference Services policies and procedures and provide excellent customer service while adhering to those policies.
- Maintain clean and safe work environment; performs job safely.
- Other duties as assigned by the Operations Manager, Director of Operations and MMS Management.
Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. MUST BE ABLE TO HAVE A FLEXIBLE WORK SCHEDULE
Education and Experience: AA or BA preferred
Technical Experience: Must have experience with and knowledge of modern audio-visual concepts and equipment, including excellent troubleshooting ability. Experience with Laptops, Projectors, Microphones, and remote participation technology (IE: audio and video conferencing) is required. Technician is preferred to have Crestron DMC-E certification and network certification. Extensive knowledge in network connectivity, digital signal flow, network compliance support, and firmware/software updates.
Language Skills: English
Mathematical Skills: Basic calculations and Excel knowledge
Reasoning Ability: Ability to continually evaluate situations and re-prioritize accordingly.
Other Qualifications: Proficient in Microsoft Software Programs including Outlook, Excel, Word, Visio; experience with the industry reservation tool; ability to type 60 wpm; excellent grammar and writing skills; excellent customer service skills.
Physical Demands:
- Drive company van during business (depending on location).
- Climb ladders as necessary
- Lift and Carry up to 50 Pounds
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: NS11231555209