A Fresh Approach To Great Results.
At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people.
Setting the standard for Conference Center Management, FLIK is on the forefront of the industry. FLIK is uniquely positioned to expertly manage a wide range of operations and has demonstrated abilities in exceeding clients' goals and objectives for their facilities.
FLIK Conference Centers is a full solutions provider. FLIK takes full responsibility for the facilities we operate while providing the highest level of customer service.
Citi Hospitality Team Lead Ambassador/ Concierge
Working as a Citi Hospitality Ambassador/ Concierge will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.
The Citi Hospitality Team Lead Ambassador/ Concierge will be responsible for engaging all Clients, Guests, Vendors, and Associates entering the Lobby at 388/390 Greenwich Street. The Citi Hospitality Team Lead Ambassador/ Concierge will display an energetic, friendly, and approachable demeanor at all times. Must be able to deliver the highest level of hospitality and maintain a consistent level of service while ushering VIP Guests and Clients to multiple locations within Citi.
Essential Job Functions:
- Managing closely all activity in the internal visitor greeting process. Direct each guest to either Security Check-in Screening or to our Guest Service Agents to expedite the check-in process. Must be knowledgeable on all daily meetings and up to the minute changes.
- Support the Guest Services Manager and ensure every guest is greeted with enthusiasm, and has a memorable experience.
- Assists Guest Service Manager in formulating weekly schedules for team members, flexing labor and staffing levels when applicable
- Enforces, maintains, and monitors the department’s Dress Code Policy.
- Creates, develops and updates Daily Fact Sheet for Concierge and Hospitality Team.
- Assists Guest Service Manager with daily, weekly and monthly reports
- Acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
- Ability to work as Guest Agent, Hospitality Agent or Concierge as needed as this is a working position.
- Able to carry out and escalate emergency procedures as required by client and participate in crisis and vendor relations training.
- Ensures that the Reception Desk, seating, and lobby areas are consistently presentable.
- Provide the Guest Service Manager with regular updated data and reports on levels of activity.
- Assist Guest Service Manager Maintain Standard Operating Procedures for Guests Services (SOP’s)
- First point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
Qualifications:
- Requires a minimum of two years’ experience in hospitality services including reception, conference, event planning, five star hotels, airline industry, and concierge experience preferred.
- Some higher education or vocational training specializing in the hospitality industry desired. Good geographic knowledge of the surrounding area
- A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the Hospitality function.
- Excellent oral and written communication skills.
- Excellent organizational skills, with the ability to work under pressure, prioritize, and ability to multitask.
- Strong computer skills and knowledge of office technology / equipment.
- A good understanding of greeting clientele and the special role of a Hospitality Ambassador within a corporate environment.
- Discreet, ethical and committed to maintaining a high degree of confidentiality.
- Act as a role model for new staff members and maintain a professional disposition at all times.
- Punctual, dependable and dedicated to achieving excellence, down to the smallest of details.
- Proficiency in computer software programs, including MS Office EMS a plus.
- Requires professional demeanor with ability to use independent judgment to handle any customer services matters in a satisfactory manner.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it’s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: PB10061553435