Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it’s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Eurest Services Inc., is a part of Compass Group, Support Services, which provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management, retail and commercial facilities management, and clinical engineering. Compass Group, Support Services is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
And, as a member of Compass Group North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Eurest Services Inc. The opportunity for greatness is real at Eurest Services Inc., and throughout the Compass world.
If you are looking for a rewarding career where you can make a difference, Compass Group, Support Services is the place for you. We are looking for energetic, passionate and career minded people to join our team and help grow our business.
Job Description:
Responsible for general management and professional direction to Technical teams, Site Managers and general administration teams providing services including but not limited to Building Maintenance repairs & maintenance, grounds, specialist subcontract management & project management. RM ensures the highest levels of quality and responsiveness to our clients needs. Implements departmental goals and objectives; designs, interprets and implements policies and procedures; establishes and revises work methods and procedures; researches and develops new programs and administers on-going programs. Serves on committees, attends meetings and conferences, prepares and maintains budgets, develops and analyzes complex reports, and directly and indirectly supervises and directs the work of others.
As a manager of people, the Regional Manager will develop/execute a compelling vision for the team and encourage the execution of that shared vision. This person will have proven success in attracting and retaining a team with both development and operational skill sets in a manufacturing or related environment.
Responsibilities:
- Owns the client relationship and helps ensure our client’s success in their roles.
- Provide strong leadership and guidance to our on site associates, ensuring that moral and employee satisfaction is at an optimum level at all times.
- Manage the duality of maintaining a strong Eurest Services culture, whilst showing an awareness and responsiveness to the client's culture and values in our service delivery.
- Responsible for management of financial budgets and controlling expenses.
- Review and analyze financial statements, weekly operating reports and other financial reports, making operational adjustments as necessary.
- Responsible for productivity and staffing that is appropriate to maintain the highest levels of customer satisfaction.
- Drive Safety values and behavior that protects our associates and ensures the safety of our customers employees. Follow all Eurest Safety programs and policies.
- Maintain and support client satisfaction at a level that not only ensures account retention but also the growth of our relationship.
- Maintain an active environmental stewardship program at multiple levels within the account.
- Administer all Eurest Services KPI’s and customer KPI’s as required and respond in a timely and effective manner.
- Promote client awareness of program alternatives and the availability of corporate resources.
- Monitor and ensure compliance with the provisions of client contracts.
- Assist in customizing programs to meet the account's unique needs as required.
- Champion innovation and continuous improvement at the client facility.
- Establish and maintain direct personal contact with a wide spectrum of the client community affected and/or concerned with the quality, safety and appearance of the Campuses or other properties.
- Plans facilities services with our client contacts and coordinates with the long-range goals and objectives of the campus.
- Develops proposals that include long-range and short-range plans for improving services, optimizing costs and implementing new systems and techniques.
- Lead project management team as client’s representative in fast track mid size retrofit construction projects.
Qualifications:
- Employee and Customer focused
- Strong service ethic
- Strong leadership skills
- Articulate communicator balanced with strong listening skills.
- Creativity balanced with process orientation
- Ability to develop long-range planning proposals as well as budgeting and cost effectiveness measures.
- Solid understanding of Class A Office facilities and building services.
- Experience managing construction retrofit projects of at least $500k.
- Must be proficient in using a PC and software including MS Office products and facilities management software.
- Thorough knowledge of management principles, concepts and techniques.
- Thorough knowledge of budgeting, personnel and purchasing procedures.
- Thorough knowledge of modern principles, methods, practices and techniques of business administration involved in budgeting, purchasing, accounting and organization.
- Ability to manage a geographically dispersed team and supplier partners.
- Ability to establish and maintain effective working relationships with the client and customers.
- Ability to communicate effectively at all levels.
- Ability to affect budgets in the use of personnel, supplies, materials and equipment.
- Bachelor degree with major course work in Engineering, Science, Business administration, accounting management or related field required.
- Graduate degree in Engineering, Science, Management or business administration preferred.
- Extensive experience in administrative functions, supervision and fiscal operation.
- 10 years’ experience in Facilities Management.
- Designated “Certified Facility Manager “ by International Facility Management Association (IFMA) preferred.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status
Job ID: JTD03041544893