A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, “connect with people, inspire through food, create solutions, and live our promise,” is exemplified throughout our organization. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500.
ummary:
- Coordinate the quick booking and consistent billing of client requests for CCS services for an excellent customer experience.
- Coordinate CCS technician schedules and shared calendar to maximize efficiency while accommodating services.
- Complete all checklist and service detail tracking tasks for consistent operations reporting.
Supervisory Responsibilities: None
Essential Functions and Responsibilities:
- Perform office work directly related to the business operations of the AV Link Collaborative Conferencing Support team
- Manage CCS email alias
- Manage CCS technician service calendar
- Review for accuracy and process service requests
- First tier consultant for event planners and clients who have inquiries about CS services, pricing, and availability
- Provide estimates and quotes for all events not requiring technical producer
- Determine and communicate availability of external labor for CCS events
- Communicate with CCS Leads to determine which technicians should be booked for which events
- Book full time, part time, on call, and external labor as necessary
- Respond to all inquiries within 1 business day (by 4pm)
- Communicate final costs of services to Events team for daily processing of billing
- Complete billing for events utilizing non-managed space
- Update CLOS checklist and send every Friday
- Schedule CCS vehicles and equipment for event support along with scheduled technician(s)
- Maintain email templates and other client-facing documentation
- Perform the job safely
- Competence in computer applications – Excel, PowerPoint, Work, Internet and Outlook
- Other tasks may be assigned
Education and Experience:
- High school graduate or GED equivalent
- CTS or comparable AV industry certification a plus
- Minimum 1 year prior Service Desk and AV industry experience
- Prior customer service experience required
- Prior experience in dedicated, high pressure event support a plus
- Prior organizational leadership experience a plus
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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Job ID: NS07141550089