A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Eurest Dining Services is recognized worldwide for standards of service and excellence within the foodservice industry. Our vast internal network is capable of sharing ideas and cultural experiences from around the globe to local, regional and national business. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500. Our recipe for success is flexibility, professionalism, presentation and a dedication to exceptional cuisine.
Summary:
This position requires an individual that is capable of the following:
- Repairs
- Troubleshooting quickly under pressure
- Installs
- Creating and Maintaining documents and tracking logs
- Testing
- Conducting preventative maintenance
- Configurations
- Upgrades
- Evaluations
- Enhancing the overall activities for conference rooms and shared spaces technology equipment and systems.
Position requires partnering with internal stakeholders such as facilities management to assemble materials, time estimates and deadlines for projects. Must be able to determine equipment quantities, pricing and labor to complete installation according to expectations and monitor break/fix completion and accuracy.
This position will work closely with internal teams to support Tier 1, Real Time Collaboration, Conference Centers and Events Teams.
Candidate will serve with leadership providing constant passion and drive within the team.
Candidate will assist the Manager in coordination of technical support for events and departmental operations. Provide technical support to client before, during and after events. Serve as technical consultant to client and staff with regard to technical needs.
Supervisory Responsibilities: None
Essential Functions and Responsibilities:
Technical Duties
- Set up, repair and upgrade AV equipment throughout large corporate campus
- Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance
- Act as subject matter expert in technical support field
- Provide efficiency recommendations when immediate problems arise
- Provide in depth Break/Fix AV maintenance
- Maintain pooled equipment inventory for on and off site project support
- Maintain robust maintenance logs
- Assist in maintenance and repair of AV equipment through third party vendor relationships
- Provide timely and descriptive reports of equipment malfunction
- Provide timely and descriptive reports of equipment repair, mitigation and work arounds
- Maintain neat appearance of AV cables and equipment
- Input data for metrics tracking including daily work ticketing system
- Serve as contact between customers, vendors & internal staff for day-to-day event operations.
- Work with Service Desk to communicate room requirements & changes as they arise.
- Provide statistics and track services provided.
- Create and maintain conference rooms database containing specifications, digital images, room directions (print & electronic versions), audio visual capabilities, standard room set up and peripheral inventory.
- Inspect and maintain appearance/functionality of conference rooms for quality assurance and also responsible for facilitating work order escalations.
- Monitor room usage
- Assist with storing deliveries and equipment.
- Communicate daily with Service Desk to ensure all needs are being met.
- Foster working relationships with all service related vendors. (internal and External)
AV Support
- Suggest equipment to management to enhance events
- Provide support to clients and staff in diagnosis and resolution of AV-related problems
- Risk Reporting
- Innovation Reporting
- Give direction to other hourly staff in execution of their duties according to established standards
- Research and recommend new equipment purchases
- Advise staff in event planning with regard to appropriate equipment use
- Assist the Manager in inventory maintenance and the technical coordination of events
- Ensure appropriate paperwork flow and work assignment
Preventative Maintenance and Repair
- Diagnose equipment failure and expedite repairs as needed
- Coordinate and track service of inventory through repair vendors
- Maintain service history of inventory
Training
- Assist the Manager in the training of new hires and the cross-training of staff from other departments
- Provide training to other hourly department members in support of their duties
Qualifications:
Necessary Skills:
- Drive company van during business.
- Must display passion for problem solving and issue resolution
- Strong Attention to Detail and Accuracy
- Multitask Oriented
- Process Management
- Strategic Planning
- Excellent Verbal and Written Skills
- Ability to Function in a Fast Paced Deadline Oriented Environment
- Professional Demeanor
- Ability to Adapt Quickly to a Changing Environment and Flexible Workload
- Independent, Self- Motivated Worker
- Excellent Time Management Skills
- Strong Basic Math Skills
Education and Experience:
- Bachelor’s Degree or equivalent Audio Visual Degree
- CTS-I required
- DM Certified
- Experience configuring and loading code forWindows, Office
- Crestron processors
- Crestron DM
- Polycom Soundstructure and HDX
- Advanced Network (TCP/IP)
- Advanced Troubleshooting
Other Qualifications:
- Valid State Drivers License
- 7 Year AV Engineer Experience Preferred
- Hospitality Industry Experience Preferred
- 5 Years Driving Experience
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: NS07161550225